Integrated Performance Improvement

Project Communications and Stakeholder Management


This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. NOTE: This course will earn you 14 PDUs.


Course Outline:

1 – Project Communications and Stakeholder Mgt. Overview

  • Project Communications Management Overview
  • Communication Dimensions
  • Communication Skills
  • Project Communication Management Processes
  • Project Stakeholder Management Overview
  • Project Stakeholder Management Processes
  • Interpersonal Communications
  • Take a Communications Strengths Inventory
  • Communication Styles
  • Case Study Selection

2 – Initiating Processes

  • Identify Stakeholders Overview
  • Stakeholder Analysis
  • Stakeholder Classification Models
  • Salience Model
  • Stakeholder Register
  • Create a Stakeholder Register

3 – Planning Processes

  • Plan Communications Management Overview
  • Communications Management Plan
  • Common Project Management Communication Documents
  • Communication Tools
  • Create a Communications Management Plan
  • Virtual Team Communications
  • Virtual Teams Technologies
  • Virtual Teams Best Practices
  • Plan Stakeholder Engagement
  • Analytical Techniques
  • Stakeholder Engagement Plan Sample Content
  • Create a Stakeholder Engagement Plan

4 – Executing Processes

  • Manage Communications
  • Manage Communications Overview
  • Communication Methods
  • Communication Model
  • Communication and Active Listening
  • Negotiations
  • Three Crucial Elements of Negotiations
  • Win-Win Negotiating
  • Win-Lose Negotiating
  • Conduct a Win-Win Negotiation
  • Communicating Bad News
  • Body Language
  • Business Attire
  • Improving Your Body Language
  • Verbal Communication
  • Public Speaking
  • Audience Involvement
  • Listening Skills
  • Project Meetings
  • Written Communications
  • Powerful Writing
  • Email Guidelines
  • Presentation Design Best Practices
  • Create a Presentation
  • Manage Stakeholder Engagement
  • Manage Stakeholder Engagement Overview
  • Review an Issue Log

5 – Monitoring and Controlling Processes

  • Monitor Communications
  • Performance Reporting
  • Tracking Gantt Charts
  • Worksheet Information
  • Milestone Charts
  • Bar Chart Graphs
  • Monitor Stakeholder Engagement
  • Best Practices

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