Integrated Performance Improvement

Effective Leadership through Coaching


In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees’ development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. This course will help you develop coaching skills that motivate employees to reach their full potential.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.


Explain how coaching can help employees achieve their full potential
Recognize common coaching challenges
Explain the key principles of the Thought model
Explain the four steps of the GROW model
Identify important guidelines for providing feedback
Apply strategies that will motivate employees

Course Outline:

1. The Purpose and Effect of Coaching

  • What is Coaching?
  • Characteristics and Beliefs of the Effective Coach
  • Coaching Obstacles
  • Knowing When to Manage and When to Coach

2. Coaching and The Thought Model

  • The CFTAR Thought Model
  • Point of View and Belief Systems
  • Applying The Thought Model
  • Facts vs. Stories

3. Coaching with the GROW Model

  • Goals in the Context of GROW
  • Clarifying the Current Reality
  • Exploring the Past
  • Developing Options and Choosing the Approach
  • Creating the Final Plan

4. Navigating The Coaching Process

  • Dimensions of Trust
  • Identifying Obstacles and the SPAR Process
  • Overcoming Resistance
  • Giving Feedback Effectively
  • Motivating Your Employee

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