Integrated Performance Improvement

CompTIA A+ Part 2


CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. This course follows after the A+ Part 1 course and prepares you for the A+ Core 2 exam 220-1101.


Identify, install and configure Windows Operating System features
Perform OS installations and upgrades
Identify features and tools of macOS
Identify features and tools of Linux OS
Summarize security measures and protocols
Configure SOHO network security
Manage security settings
Troubleshoot Windows OS problems
Explain change-management best practices
Implement workstation backup and recover methods
Identify the basics of scripting

Course Outline:

Lesson 1: Configuring Windows

  • Topic 1A: Configure Windows User Settings
  • Topic 1B: Configure Windows System Settings

Lesson 2: Managing Windows

  • Topic 2A: Use Management Consoles
  • Topic 2B: Use Performance and Troubleshooting Tools
  • Topic 2C: Use Command-line Tools

Lesson 3: Identifying OS Types and Features

  • Topic 3A: Explain OS Types
  • Topic 3B: Compare Windows Editions

Lesson 4: Supporting Windows

  • Topic 4A: Perform OS Installations and Upgrades
  • Topic 4B: Install and Configure Application
  • Topic 4C: Troubleshoot Windows OS Problems

Lesson 5: Managing Windows Networking

  • Topic 5A: Manage Windows Networking
  • Topic 5B: Troubleshoot Windows Networking
  • Topic 5C: Configure Windows Security Settings
  • Topic 5D: Manage Windows Shares

Lesson 6: Managing Linux and macOS

  • Topic 6A: Identify Features of Linux
  • Topic 6B: Identify Features of macOS

Lesson 7: Configuring SOHO Network Security

  • Topic 7A: Explain Attacks, Threats, and Vulnerabilities
  • Topic 7B: Compare Wireless Security Protocols
  • Topic 7C: Configure SOHO Router Security
  • Topic 7D: Summarize Security Measures

Lesson 8: Managing Security Settings

  • Topic 8A: Configure Workstation Security
  • Topic 8B: Configure Browser Security
  • Topic 8C: Troubleshoot Workstation Security Issues

Lesson 9: Supporting Mobile Software

  • Topic 9A: Configure Mobile OS Security
  • Topic 9B: Troubleshoot Mobile OS and App Software
  • Topic 9C: Troubleshoot Mobile OS and App Security

Lesson 10: Using Support and Scripting Tools

  • Topic 10A: Use Remote Access Technologies
  • Topic 10B: Implement Backup and Recovery
  • Topic 10C: Explain Data Handling Best Practices
  • Topic 10D: Identify Basics of Scripting

Lesson 11: Implementing Operational Procedures

  • Topic 11A: Implement Best Practice Documentation
  • Topic 11B: Use Proper Communication Techniques
  • Topic 11C: Use Common Safety and Environmental Procedures

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